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Prism and Pulse

FAQ · 64 answers

Questions, answered plainly.

Everything about one-time numbers, rentals, eSIM lines, proxy traffic, payments, refunds and reselling.

One-time SMS numbers

Short-lived US numbers for receiving a single verification code.

What is a non-VoIP number?

It is a phone number that a mobile carrier issued for a real cellular line, not a virtual number generated by an internet calling app. Because many sign-up forms check the line type before sending a code, carrier-issued numbers are accepted in far more places than VoIP numbers.

Why would I use a non-VoIP US number for verification?

Apps see it as an ordinary US mobile number, so it passes the line-type checks that block virtual numbers. You are charged only if a code actually arrives, so a refused number costs you nothing.

How does a one-time number work?

Pick the app you are signing up for, take a number and enter it in the app with the +1 country code. The code shows up in your dashboard, highlighted, usually within a few minutes. The number is reserved for you alone for the whole window.

How long is a one-time number mine?

For a verification window of up to 15 minutes. When the window closes the number is released, so it is meant for a single code, not for later logins.

What happens if no code arrives?

The order expires when its window ends and the amount held on your wallet is released automatically. You only pay when a code is actually delivered.

Where do the numbers come from?

Every number is a United States number. Where a service supports it, you can ask for a particular US state or area code before you order.

Which apps and sites can I receive codes from?

A wide range, from messaging apps and email providers to marketplaces and developer tools. Search the catalog in your dashboard: each service shows its current price and whether numbers are in stock.

How quickly does the code arrive?

Usually within minutes of the app sending it. It appears in your dashboard as soon as it lands and can be copied with one tap.

Can I reuse a one-time number later?

No. Once the window closes the number goes back to the pool. If you expect to need codes on the same number again, for a new device or a password reset, rent a number instead.

What can I legitimately use these numbers for?

Signing up for US services that ask for a US number, keeping work and personal accounts apart, keeping your own number away from spam and data leaks, and testing sign-up flows as a developer or QA team. Use every number within each app's own terms and the law.

Number rentals

One US number that stays yours for days, weeks or months.

What is a number rental?

A non-VoIP US number reserved for you for a fixed period of days, weeks or months. Every message it receives during that period lands in your dashboard with the code highlighted.

When should I rent instead of buying a one-time number?

Rent when you will need codes on the same number again, for example for logins from new devices, two-factor prompts or account recovery. For a single sign-up code, a one-time number is enough.

What kinds of rentals are there?

A service-specific number for a single platform that is strict about numbers, or an any-service number for general use. You choose the duration when you order.

When is a rental charged?

Rentals are paid from your wallet when the number is delivered to you. If the number cannot be issued, nothing is charged.

How do I keep my rented number?

Extend it from your dashboard before the rental ends. Once a rental has expired the number cannot be recovered, so extend in good time.

Can I cancel a rental?

Yes, as long as the number has never received a message: an unused rental can be cancelled for a full refund to your wallet. Once a message has arrived the rental is kept, and confirmed extensions are not refundable.

US eSIM lines

Real US mobile lines delivered as an eSIM profile, with setup and renewal help.

What do I receive with an eSIM order?

A real US mobile line on a major US carrier network, delivered to your dashboard as a QR code together with the phone number, the activation details and installation steps for iPhone and Android.

What exactly is an eSIM?

An eSIM is a digital SIM profile that activates mobile service without a physical card. You install it on a compatible iPhone or Android phone by scanning a QR code or entering the details by hand.

Can I choose where my eSIM number is from?

Yes. Choose Random for any US number, or Address to get a number from the area of an address you enter. One order can carry several addresses, each with its own number of lines, and the address is used only to pick the number's area.

How long does eSIM delivery take?

If a matching profile is in stock it is delivered at once; otherwise our team prepares it, usually within a few hours. You get an email and a dashboard notification as soon as it is ready.

What if my eSIM is not delivered?

A line that has not been delivered within 24 hours is cancelled and refunded in full to your wallet balance automatically. You do not need to ask.

Can I cancel an eSIM order?

Yes, any time before it is delivered, and the full amount returns to your wallet balance. After the profile has been delivered, the order cannot be refunded.

Which phones support these eSIMs?

Most iPhones from the XS onward and recent Android phones from Google, Samsung and other makers. The phone must be carrier-unlocked to install an eSIM from another carrier.

How do I check that my iPhone is unlocked?

Open Settings, then General, then About, and look at Carrier Lock. If it reads No SIM restrictions, the phone is normally unlocked.

How long does a plan last?

Plans run from 1 to 24 months, depending on the duration you choose. Your months start when the line is delivered, not when you pay.

On which day does my line end?

On the same day of the month it was delivered, or on the last day of the month when that month is shorter. For example, a one-month line delivered on January 31 ends on February 28, or February 29 in a leap year. Your dashboard shows the dates and the days left.

Do these eSIMs work outside the United States?

They are built for US mobile service. If you install, activate or renew the eSIM from abroad, connecting through a US VPN location during setup usually makes the process smoother.

Does the VPN have to stay on after activation?

Usually not. A US VPN mainly helps during installation, activation, account access and renewal; once the line works, normal cellular service does not normally need it.

How do I install the eSIM on an iPhone?

Connect to Wi-Fi, and to a US VPN if you are outside the US, and make sure the phone is unlocked. Go to Settings, Cellular (or Mobile Service), Add eSIM, Use QR Code, then scan the QR code from your order, or choose to enter the details manually.

What should I do after installing it on an iPhone?

Turn the new line on, pick it for cellular data if needed, enable data roaming only if your instructions say so, switch on Wi-Fi Calling if it is supported, then restart the phone.

How do I install the eSIM on Android?

Connect to Wi-Fi, and to a US VPN if you are abroad, and check the phone is unlocked. On most models go to Settings, Network and Internet (or Connections), SIMs or SIM Manager, Add eSIM, then scan the QR code from your order.

How do I install it on a Samsung Galaxy?

Go to Settings, Connections, SIM Manager, Add eSIM, then Scan QR Code. Afterwards enable the line, select it for mobile data if needed, turn on Wi-Fi Calling if available and restart.

How do I install it on a Google Pixel?

Go to Settings, Network and Internet, SIMs, Add SIM, then Set up an eSIM. Scan the QR code from your order and follow the prompts on screen.

Does Wi-Fi Calling work on these lines?

It can, depending on the plan, the device and the carrier's support. Wi-Fi Calling lets the phone place and receive supported calls over Wi-Fi when cellular signal is weak or missing.

How do I turn on Wi-Fi Calling?

On iPhone: Settings, Cellular, select the eSIM, Wi-Fi Calling, then turn it on and confirm your emergency address if asked. On Android it is usually under Settings, Connections or Network and Internet, SIMs, select the eSIM, Wi-Fi Calling.

Why is Wi-Fi Calling not showing up?

Check that the eSIM is fully activated and selected, that your phone software is current, that you are on Wi-Fi, and that your phone and plan support the feature. If you are setting up from abroad, connect to a US VPN first.

Can I renew my eSIM?

Yes. In your dashboard, open your eSIM lines and press Renew on a line, choose how many months, and confirm; lines bought together can be renewed together. The months are added to the line's current end date and nothing is charged until you confirm.

Do I need a new QR code to renew?

No. Keep the existing eSIM installed: a renewal continues the same profile and needs no new QR code. Our team confirms renewals, usually the same day, and a renewal not confirmed within 24 hours is refunded automatically.

Can I renew after my plan has ended?

Yes, during a 3-day grace period after it ends; the new months then start when the renewal is confirmed. After the grace period the line cannot be renewed from the dashboard, so contact support. Lines show Expiring soon 7 days before the end and we email you 2 days before.

Will my number stay the same when I renew?

On renewable products the number normally stays attached to the existing eSIM. It depends on the specific plan and its renewal terms.

My eSIM is installed but shows No Service. What now?

Make sure the line is turned on and set as the data line if required, connect to Wi-Fi and a US VPN, and enable data roaming only if your instructions say so. Toggle airplane mode for 30 seconds, restart the phone and give the network a few minutes to register.

The QR code will not scan. What should I do?

Do not keep rescanning it. Check that the eSIM is not already installed, that the phone is unlocked and supports eSIM, and that you are on Wi-Fi with a US VPN active. If it still fails, contact support before deleting anything.

Should I delete the eSIM if it is not working?

No, not unless support tells you to. Many eSIM profiles and QR codes cannot be installed a second time once they have been deleted.

Can I move the eSIM to another phone?

That depends on the product. Contact support before removing the eSIM from your current phone.

What should I send support if something goes wrong?

Your order number, your phone's brand and model, its iOS or Android version, screenshots of the SIM settings and network status, whether Wi-Fi Calling and a US VPN are on, and a short description of the problem. Never share your full QR code or activation details publicly.

Proxies

Residential, mobile and datacenter proxy traffic sold per gigabyte.

How do residential, mobile and datacenter proxies differ?

Residential IPs come from household internet connections and suit account management, scraping and ad verification. Mobile IPs come from 4G and 5G devices and are the most trusted by social platforms. Datacenter IPs are the fast, low-cost choice for bulk traffic where trust matters less.

How is proxy traffic billed?

You buy a package of gigabytes and only the bytes you actually use are deducted. Unused traffic never expires, and you can top up the same account whenever you need more.

Can I target a country or city?

Yes. Choose the country, and the city where the pool supports it, straight from your proxy credentials. Sticky sessions keep the same IP for as long as you need it.

Which protocols are supported?

HTTP, HTTPS and SOCKS5, with username and password authentication. They work with browsers, automation tools and any software that accepts a standard proxy.

How soon can I use my proxies?

Immediately. Your gateway credentials are created as soon as the payment confirms and appear in your dashboard alongside your usage statistics.

Wallet, payments and refunds

One prepaid USD balance for every product, topped up with crypto.

How do I pay?

Top up your wallet by sending crypto to your personal deposit address. Your USD balance is credited once the payment confirms on the network, and every order is paid from that balance.

Which cryptocurrencies do you accept?

USDT, BTC, ETH and other widely used coins. Each coin has its own permanent deposit address in your dashboard.

Does my balance expire?

No. Your USD balance stays on your account until you spend it.

When is money taken from my wallet?

For one-time numbers the price is held when you order and charged only when a code arrives. Rentals and proxy traffic are charged once they are actually provisioned, and eSIM plans are charged at purchase.

My deposit has not shown up. What should I do?

Deposits are credited automatically once the network confirms them. If one looks late, contact support and include the transaction ID.

Can I get a refund to my crypto wallet?

No. Refunds always go back to your balance on the site, ready for your next order; crypto is not sent back out.

Are there subscriptions or minimum orders?

No. Everything is prepaid and pay-as-you-go: no subscriptions, no minimums, and no charge for a code that never arrives. You always see the exact price before you order.

Resellers and white-label

Run your own storefront for numbers, eSIM lines and proxies.

Can I resell your numbers?

Yes. Open a branded storefront for non-VoIP US numbers, US eSIM lines and proxy traffic, on its own subdomain or your own domain. Apply from the reseller section of your dashboard.

How does a Partner storefront work?

It needs no deposit. You sell at our prices under your own name and branding, we take the payments, deliver the orders and hold your customers' balances, and you earn commission on every completed sale that is not refunded.

How do I get paid as a Partner?

Your commission builds up in the reseller console. You can withdraw it in USDT once it reaches the payout minimum, or move it into your own wallet balance at any amount.

How do I open a storefront?

Create an account, open the reseller section of your dashboard and contact support to unlock storefront creation; storefronts are opened by invitation. Then pick a name and a slug, set your branding and choose which products to offer.

What is the White-Label Program?

The step after a Partner storefront. You set your own retail prices, your customers pay into your own payment account, and wholesale is charged against a prepaid deposit balance when each order is delivered. The difference between your retail price and the wholesale price is your margin.

What do I need to activate white-label?

A reseller deposit balance, your own payment merchant account, a verified email sending domain and form protection keys for your own domain. Each is checked in the reseller console before the Activate button appears.

Is the white-label deposit a fee?

No. It is the balance your wholesale orders are charged against, and larger lifetime deposits unlock larger wholesale discounts. While your reseller account is active it can only be spent on wholesale, not paid back out.

Still unsure? Contact us and we will answer with your order in front of us.